Our collections feature handcrafted wooden furniture made from sustainably sourced materials, with limited quantities to ensure superior quality and uniqueness. Should an item become unavailable after your purchase due to material constraints or artisan scheduling, we will notify you within 3 business days with these options: (1) priority access to our upcoming collection featuring similar durable designs, (2) full refund processed immediately, or (3) store credit with 15% bonus value for future purchases. This approach reflects our dedication to creating heirloom-quality pieces while maintaining customer satisfaction.
All prices are displayed in USD and final at checkout. We maintain transparent pricing that reflects our premium materials, including solid wood construction and hand-applied finishes. In rare cases of pricing discrepancies (e.g., $1,200 dining table listed as $120), we reserve the right to cancel orders and will notify you within 72 hours. For canceled orders due to pricing errors, we offer a 20% discount code toward future purchases as compensation, maintaining our commitment to fair business practices.
Each furniture piece undergoes thorough quality inspection and protective packaging to ensure safe delivery. Standard processing takes 3-5 business days, extending to 5-7 business days during peak seasons and holiday periods. You will receive detailed tracking information via email once your order ships. For custom-made items requiring additional woodworking and finishing time, estimated production timelines will be clearly displayed during checkout, typically ranging from 4-6 weeks for specialized pieces.
We partner with specialized furniture carriers to ensure your wooden pieces arrive in perfect condition. Domestic shipments typically require 10-18 business days after processing completion, while international deliveries may take 21-30 business days. All international shipments include comprehensive customs documentation with accurate product descriptions and valuations to prevent clearance delays - essential for our global customers investing in long-lasting home furnishings.
We accept returns within 30 days of delivery for store credit or exchange. Items must be in original condition, unassembled, with all protective packaging and hardware intact. Return processing may take 10-14 business days after we receive your shipment at our warehouse. For quality assurance, all returned furniture undergoes comprehensive inspection for damage or wear before approval. Custom-made and clearance items (clearly marked during purchase) are excluded from returns to respect our artisans' dedicated craftsmanship.
All product designs, woodworking techniques, furniture blueprints, and visual content are protected intellectual property. Unauthorized commercial use, including replicating our furniture designs or using product images for third-party sales, is strictly prohibited. We actively monitor and enforce these rights to preserve our brand's distinctive approach to creating durable, timeless home furnishings.
Our furniture specialists are available via email at [email protected] for product inquiries, assembly guidance, and care instructions. Response time is typically within 2-3 business days (may extend to 5 days during high-volume periods). For urgent matters regarding existing orders or delivery coordination, please include your order number in the subject line. We value detailed communication that matches our meticulous approach to creating furniture meant to last generations.
