Welcome to www.alturafu.com ("Site"). By accessing or using this Site, you agree to be bound by these Terms of Use ("Terms"). These terms govern your interaction with our premium durable wooden furniture and home essentials platform, including browsing, purchasing, and engaging with content. Please read them carefully before making any purchases.
The Site is designed exclusively for personal, non-commercial use by homeowners and interior enthusiasts seeking long-lasting wooden furniture and perfect home accessories. You expressly agree not to: (1) utilize automated bots or scraping tools to extract product information (which would compromise our carefully crafted collections), (2) engage in commercial resale of items purchased from our workshop (as we maintain strict quality control through direct sales), or (3) interfere with site operations through any means (including but not limited to manipulating pricing systems or disrupting checkout processes). Violations may result in immediate account termination and legal action to protect our brand integrity.
All visual and textual content displayed on the Site—including but not limited to product photography, detailed descriptions, logo designs, and furniture assembly guides—constitutes the exclusive intellectual property of www.alturafu.com or its authorized licensors. This encompasses our distinctive woodworking techniques, furniture design patents, and proprietary finishing methods which are protected under international copyright, trademark, and design patent laws. Any unauthorized reproduction, modification, distribution, or commercial exploitation of this content—whether for educational, competitive, or personal purposes—is strictly prohibited without our express written consent.
While we make every effort to ensure complete accuracy in product representations—including wood grain variations (noting that natural wood characteristics may vary), precise dimensions (with detailed measurement charts provided), and material composition disclosures—occasional discrepancies may occur in our handcrafted collections. We reserve the unilateral right to correct any discovered inaccuracies (such as misrepresented wood finishing details or pricing errors) without prior notice, and may consequently cancel affected orders at our discretion. In such cases, customers will receive prompt notification and full refunds processed within 5-7 business days.
To maintain equitable access to our handcrafted furniture pieces, we may implement purchase restrictions on select items (particularly during seasonal collections or limited edition releases). We expressly prohibit commercial-scale orders and reserve the right to cancel any transactions exhibiting characteristics of resale activity (including but not limited to bulk purchases of identical items, shipping to freight forwarders, or suspicious payment patterns). Our workshop exists to serve individual clients who appreciate the craftsmanship behind each furniture piece.
All orders undergo meticulous quality inspections before dispatch. Processing typically requires 3-5 business days (excluding weekends and holidays) to ensure each furniture piece meets our exacting standards. During peak seasons, processing may require 5-7 business days. International shipments may require 15-30 business days for delivery, subject to customs clearance procedures beyond our control. Customers will receive shipment tracking information via email once their order enters the fulfillment pipeline.
We offer a 21-day return window from the delivery date for unused, unassembled items in original packaging with all tags and documentation intact. Return shipping costs are the customer's responsibility unless the return results from our error. Refunds will be processed within 14 business days of receiving the returned merchandise at our facility. Custom-made or assembled furniture items are ineligible for returns due to their personalized nature. For wood preservation reasons, any furniture showing signs of use, damage, or exposure to elements cannot be accepted for return. Exchange requests are subject to current inventory availability and may require additional processing time.
The Site may feature curated links to interior design resources, wood care tutorials, or complementary home accessory providers. These third-party resources operate independently from www.alturafu.com, and we expressly disclaim responsibility for their content accuracy, privacy practices, security protocols, or transactional reliability. We encourage users to thoroughly review all third-party terms and conditions before engaging with external platforms.
The Site and all its content are provided on an "as available" basis without representations or warranties of any kind, whether express or implied. We do not guarantee: (1) uninterrupted site accessibility (particularly during high-traffic collection launches), (2) perpetual inventory availability of specific furniture pieces (as many are handcrafted in limited quantities), or (3) absolute immunity from technological disruptions that may temporarily affect browsing or purchasing capabilities. Customers assume all risks associated with electronic commerce transactions.
To the maximum extent permitted under applicable law, www.alturafu.com shall not be liable for: (1) carrier-related delivery delays (including but not limited to weather disruptions, customs holdups, or logistical errors), (2) inventory unavailability following order placement, (3) consequential damages arising from Site usage (such as opportunity costs from temporary service interruptions), or (4) third-party actions involving our products (including unauthorized reseller claims or interior designer misrepresentations). This comprehensive limitation applies regardless of whether we were advised about potential damages, allowing us to focus resources on delivering exceptional furniture rather than litigating peripheral claims.
We reserve the right to modify these Terms periodically to reflect operational evolutions (such as new delivery partner integrations or sustainability initiatives), legal compliance requirements, or enhanced customer service protocols. Material changes will be conspicuously posted on the Site with a minimum 30-day advance notice before taking effect. Continued use of the Site following such modifications constitutes irrevocable acceptance of the revised terms—essential for maintaining our commitment to transparent business practices in the premium furniture e-commerce sector.
For questions regarding these Terms or any other inquiries, please contact our Customer Experience team at [email protected]. We typically respond to substantive inquiries within 48 hours, with extended response times during seasonal sales or new collection launches.
