At www.alturafu.com, we are dedicated to ensuring the secure and reliable delivery of our durable wooden furniture and perfect home essentials. Our shipping procedures are carefully crafted to protect the integrity of your handcrafted pieces while providing realistic timelines that account for the special handling required for premium wooden products.
Every order undergoes meticulous inspection and specialized packaging to protect your wooden furniture during transit. Orders are processed within 3–5 business days after payment confirmation, allowing time for our quality assurance team to verify each piece meets our durability standards. During peak seasons or promotional events, processing may extend to 5-7 business days to ensure proper protective packaging for our wooden collections. You will receive comprehensive email notifications throughout the process, including immediate updates should any unexpected delays occur beyond our standard processing timeframe.
Transit begins after your carefully packaged order departs our warehouse facility. Domestic shipments within the United States typically require 7–14 business days via our standard delivery service, accounting for the careful handling required for wooden furniture. International destinations including Canada, United Kingdom, European Union nations, Australia, Japan, and select Middle Eastern countries require 14–21 business days, allowing for customs inspections and our commitment to damage-free transit of substantial wooden pieces. These extended timeframes reflect our partnership with specialized carriers experienced in handling premium home furnishings and wooden products that require additional care during transportation.
Available shipping destinations include: United States, Canada, United Kingdom, European Union nations, Australia, Japan, and select Middle Eastern countries. Complete destination lists appear during checkout based on current logistics partnerships and any temporary restrictions for large furniture items.
We are pleased to offer Free Shipping (US$0 shipping fee) on all orders with no minimum purchase required. Shipping Fee: US$0 (no hidden costs). Shipping Method: All orders are shipped via our standard shipping service. Processing Time: Orders are processed within 3–5 business days. Delivery Time: Standard delivery takes approximately 7–15 business days, depending on the destination. Coverage: Free shipping applies to all regions we currently ship to. Every order qualifies—enjoy shopping with absolutely no shipping charges.
Domestic Orders: 7–14 business days
International Orders: 14–21 business days
All orders are shipped via standard shipping, completely free of charge — no conditions, no thresholds.
Orders are typically processed within 3–5 business days before being dispatched.
Delivery times are estimates and may vary depending on destination, local postal services, customs processing, and external factors.
A shipping confirmation email with tracking information will be sent once your order ships.
We are committed to offering transparent, hassle-free shipping — every order ships free, always.
All international shipments of our wooden furniture require special consideration for customs and import regulations. For EU/UK/Australia orders exceeding $300, we include prepaid VAT/GST. Customers in other destinations are responsible for applicable duties, taxes, and any special handling fees for wooden products. Unclaimed parcels containing furniture items incur a $15 restocking fee plus a $25 return shipping fee due to the substantial size and weight of our products. We strongly recommend consulting your local customs office regarding wooden furniture import regulations before ordering, particularly for larger pieces that may require special documentation.
We require adult signatures for all furniture deliveries to ensure proper receipt of your wooden pieces. Three delivery attempts will be made before items return to our facility. Due to the substantial size and weight of our products, reshipment fees apply ($25 domestic/$60 international). For security and product integrity reasons, we cannot deliver to parcel lockers or freight forwarding addresses, as these locations typically cannot accommodate the careful handling required for premium wooden furniture.
Comprehensive tracking information is emailed immediately upon dispatch, including specialized monitoring for environmental conditions that could affect wooden products during transit. Our dedicated customer service team at [email protected] provides personalized updates upon request, including customs clearance assistance for international clients and guidance on proper furniture assembly and care upon delivery.
Custom-made wooden furniture pieces require 21–28 business days for specialized production and finishing before shipping. Holiday closures (December 24-January 2) pause all shipments and production. Weather-related delays automatically trigger protective storage at our climate-controlled partner facilities until safe transit conditions resume, ensuring your wooden furniture remains protected from extreme temperatures and humidity that could compromise its quality and durability.
